A division of Ann Michaels & Associates, Ltd.
Q: Who is Ann Michaels & Associates (AMA)?
A: We are a company that excels in client and employee feedback.
Starting with several different mystery shopping techniques in 1998,
we have expanded by adding new products such as web and phone based surveys
and our newest SafetyNet program. These are new, cost effective
ways of obtaining that invaluable information.
Q: How long does it take to get the results from a phone or web survey?
A: The results are real-time, so when a survey is completed, it is
immediately available for you to view.
Q: How are the customers or/and employees invited to participate in a survey?
A: The invites can come in several different forms. Among the most
popular are emails, trailers on invoices or receipts, or a link on your webpage. Whatever you choose we can help!
Q: Can call centers use your survey product?
A: Yes. This is called a hot transfer. Your employee would transfer their participant into an 800 number and then hang up. The participant would then go through a phone survey that would be placed into your online suite immediately available for you to view.
Q: What are the benefits of 1-800Feedback compare to other survey techniques?
A: • The costs are lower
• The results are immediate
• It enables prompt handling of customer/employee complaints
• Higher response rates than standard surveys
• No interviewer bias or lost surveys
• The reporting system can compare results across locations, regions, or even managers.
Q: What are the unique features 1-800Feedback offers?
A: • Customers can respond to the invite 24/7; when the time is right for them.
• Over 30 languages are available.
• We offer an infinite number of branches, skip patterns, or triggers.
• We can digitally record the caller’s comments or suggestions.
• You can review the comments or suggestions by simply calling in.
• Modifications of the survey can be made at anytime.
• An 800 number is provided to anyone in the
Q: How long does it take to get the results from a survey?
A: The results are real-time, so when a survey is completed, it is immediately available for you to view.
Q: How long should a survey be?
A: Ideally, surveys should be no longer than 15 questions or no more than 5 minutes long. If they are longer, you run the risk of respondent dropping off in the middle of the survey.
Q: Who records the survey?
A: We provide the voice for you. The standard voice is male, but for an extra cost it can be recorded in a female voice.
Q: Is there a way to be immediately informed of a poor score?
A: Yes, we can set up a trigger for a score under a predetermined percentage. This trigger will then email or fax a person that there is a low score allowing for quick, personal follow-up.
Q: Do we pay for surveys that are incomplete due to drop-offs?
A: No, you only pay for completed surveys.
Q: How long does it take for a survey to go ‘live’?
A: After the survey is approved by you, it takes 1-3 weeks to get the survey up and running. It normally depends on the type of reporting and the length of the survey.
Q: Can a survey have a point or scoring system?
A: Yes, you can assign all or just some of your questions points. With the point system you can easily see improvements or areas that need attention.
Q: What is your reporting like?
A: •Our reports are on a secure site and you determine who gets access to what.
•Each employee that you choose to have access can have their own password.
•The reports are colorful, easy to read graphs and percentages.
•There is the availability of over 20 analytical reports that will do the digging and compare results for you.
•You can choose to compare locations, districts, or even employees or managers.
•The reports can easily be emailed to others or exported to an excel spreadsheet with a click of a button.
Q: What is Social Media Monitoring (SafetyNet)?
A: Click here for more information
Q: How do I get started and how do I receive more information?
A: Simply call 1-866-703-8238 or email us.